Effective: December 6th, 2016
Information That We Ask You to Provide
Our primary goal in collecting information is to allow us and our participating network providers to offer products and services which are relevant to consumers like you. Personal information also allows us to provide services and features intended to meet your needs and to customize our products and services to make your experience positive and efficient. Based on your use of our products and services and our business relationship with you, we may collect different types of personal information such as contact information, billing information and personal history to allow us to better serve you.
We provide or receive some or all of this information to and from the network providers participating in the EZ-Charge program.
Information We Collect Automatically
We may receive certain types of information whenever you use the EZ-Charge card at participating network providers, including, but not limited to, when you access a participating charger, the duration of your charging session, how much power you consume during a charging session, the location of the network charging station you utilize, and your EZ-Charge card ID number.
How We Use Information
We may use your personal information to contact you. We may respond to your comments or requests for information or we may contact you if needed in the course of fulfilling a service request or processing your order. We may also use your personal information to confirm and verify your status as our customer. We will also use personal information about you to improve our marketing and promotional efforts, to optimize the products and services for our customers, to develop new products and services, to analyze our web site usage and to improve our content and product offerings. We may also use this information to deliver information to you that is targeted to your interests.
How We Share Information
While we take the steps to protect your personal information, sometimes information is shared with third parties. We share the information we collect to offer you products and services that may be of interest to you. We also share information with other network providers participating in the EZ-Charge program. Also, we may share information with third parties and business partners that is in aggregated or anonymous form so that personal information is not divulged, and may work with those entities to do research, including for marketing purposes, and provide and improve products and services. When we employ non-EVgo companies to anonymize or aggregate information on our behalf, the requirements for sharing personal information with such third parties apply. Your personal information may be shared with third parties for the following purposes:
- To process your requests or orders;
- When necessary to comply with the law, an order from a court with competent jurisdiction or regulatory agency;
- To assist with identity verification, and to prevent fraud and identity theft;
- To protect the rights, property and safety of us or our customers;
- When the third party is performing services on our behalf for you;
- To obtain payment for products and services, including the transfer or sale of delinquent accounts to third parties for collection; or
- In connection with a Business Transfer (described below).
If EVgo or substantially all of its assets are transferred through merger, acquisition, bankruptcy or any other change of corporate control then personal information will be transferred with the assets and personal information may be disclosed as part of any such transaction.
We will try to prevent damage that may be incurred from the disclosure, misuse or abuse of information about you and, for such purposes, have designated certain persons to be in charge of the management of such information and who are also responsible for handling complaints. You may also opt-out of receiving any or all EZ-charge communications by contacting us. For information regarding your protection and related complaints and/or to opt-out, please contact:
EZ-Charge Customer Support
Phone: (844) EZCharg [844-392-4274]
Your California Privacy Rights