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Privacy Policy

EZ-Charge Privacy Policy
Effective: December 6th, 2016

EVgo administers the EZ-Charge program. We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Policy outlines the information we will collect, how we will use that information, how we protect that information and how, in limited instances, we share that information. All use of EZ-Charge products and services, as well as visits to this website, is subject to this Privacy Policy. This policy applies only to www.ez-charge.com. Since the EZ-Charge Platform has several participants that may provide electric vehicle charging services to you, we also refer you to each EZ-Charge Platform Participant’s website to review their individual privacy policy, which will control their use of the information about you.

Information That We Ask You to Provide

Our primary goal in collecting information is to allow us and our participating network providers to offer products and services which are relevant to consumers like you. Personal information also allows us to provide services and features intended to meet your needs and to customize our products and services to make your experience positive and efficient. Based on your use of our products and services and our business relationship with you, we may collect different types of personal information such as contact information, billing information and personal history to allow us to better serve you.

We provide or receive some or all of this information to and from the network providers participating in the EZ-Charge program.

Information We Collect Automatically

We may receive certain types of information whenever you use the EZ-Charge card at participating network providers, including, but not limited to, when you access a participating charger, the duration of your charging session, how much power you consume during a charging session, the location of the network charging station you utilize, and your EZ-Charge card ID number.

We also automatically receive certain types of information whenever you use/access our services on your computer for online activities. For example, when you access our website, we automatically collect your devices’ and computer’s IP address, the date and time of your access and the type of browser you use. We also automatically collect information about your computer’s operating system, your location and the Web site accessed. Some of this information is automatically collected through systems or tracking tools such as cookies, tracking pixels and web beacons. Cookies allow us to track aggregate and individual use of our services and to enable features to our web pages. When third party advertisers have placed advertising on our web pages they are using their own mechanisms, like cookies, to do so. Third party cookies are subject to the privacy policies of those entities placing the ads and are not a part of this Privacy Policy.

How We Use Information

We may use your personal information to contact you. We may respond to your comments or requests for information or we may contact you if needed in the course of fulfilling a service request or processing your order. We may also use your personal information to confirm and verify your status as our customer. We will also use personal information about you to improve our marketing and promotional efforts, to optimize the products and services for our customers, to develop new products and services, to analyze our web site usage and to improve our content and product offerings. We may also use this information to deliver information to you that is targeted to your interests.

Data Security

We are committed to keeping the data you provide us secure and will take the same steps to protect your information that we do to protect company confidential information from loss, misuse or alteration. We do not sell your personal information to anyone for any purpose, including any third parties for their direct marketing purposes, without your consent. Our agents, contractors and partners who require access to your personal information in order to provide services to you on our behalf are also required to keep the information confidential in a manner consistent with this Privacy Policy and are not permitted to disclose the information to third parties or use the information for any purpose other than to carry out the services they are performing for the EZ-Charge program. We maintain information about you in our business records while you are a customer, or until it is no longer needed for business, tax, or legal purposes. Information that we collect from you will be destroyed safely and securely in a way that reduces the chance of any unauthorized access of such information after we determine that it is no longer necessary to retain the information in accordance with law. We have implemented encryption or other appropriate security controls to protect personal Information when stored or transmitted by us.

How We Share Information

While we take the steps to protect your personal information, sometimes information is shared with third parties. We share the information we collect to offer you products and services that may be of interest to you. We also share information with other network providers participating in the EZ-Charge program. Also, we may share information with third parties and business partners that is in aggregated or anonymous form so that personal information is not divulged, and may work with those entities to do research, including for marketing purposes, and provide and improve products and services. When we employ non-EVgo companies to anonymize or aggregate information on our behalf, the requirements for sharing personal information with such third parties apply. Your personal information may be shared with third parties for the following purposes:

Business Transfers

If EVgo or substantially all of its assets are transferred through merger, acquisition, bankruptcy or any other change of corporate control then personal information will be transferred with the assets and personal information may be disclosed as part of any such transaction.

Policy Changes

We reserve the right to make changes to this Privacy Policy from time to time. If in the future we wish to use your information for unanticipated uses not previously disclosed in this Privacy Policy, we will notify you of our change.

Your Acceptance of our Privacy Policy

By using this webpage and becoming an EZ-Charge user you signify your acceptance of this Privacy Policy. If you do not agree to any of the terms in this Privacy Policy, we are unable to provide its services and products to you so please do not submit any personal information to us or request to use our services if you don’t agree to this Privacy Policy.

We will try to prevent damage that may be incurred from the disclosure, misuse or abuse of information about you and, for such purposes, have designated certain persons to be in charge of the management of such information and who are also responsible for handling complaints. You may also opt-out of receiving any or all EZ-charge communications by contacting us. For information regarding your protection and related complaints and/or to opt-out, please contact:

EZ-Charge Customer Support
Phone: (844) EZCharg [844-392-4274]
Email: support@ez-charge.com

Your California Privacy Rights

California Civil Code Section 1798.83 entitles California customers to request information concerning whether a business has disclosed Personal Information to any third parties for the third parties’ direct marketing purposes. As stated in this Privacy Policy, we may share your personal information with NRG and its affiliates, but we will not sell or share such information with non-NRG companies for their direct marketing purposes without your consent. California customers who wish to request further information about our compliance with this law or have questions or concerns or complaints about our privacy practices and policies may contact us at support@ez-charge.com, or write to us at EZ-Charge, P.O. Box 3043 Houston, TX 77253-3043.